Frequently Asked Questions
Here you will find the answer to the most common questions. If you still have other questions after reading this FAQ, please don't hestitate to contact us.
ACCOUNTS & ORDERING
1. How can I order in the wholesale shop?
You will need an account to be able to see prices and place orders. You can request an account by going to the contact page, and filling in the form.
2. What are the requirements to get access to the wholesale shop?
The wholesale shop is meant for anyone that wants to buy wholesale amounts, with a minimum order amount of € 150,- per order. We accept customers from any country, and we ship worldwide.
Please note that if you are located in the Netherlands or Belgium, we can only accept registered companies, please provide us with your Business identification number / Kamer van Koophandel number.
3. Is there a minimum order amount?
Yes. At this moment the minimum order amount is € 150,-. You can only place your order if the order value exceeds this minimum amount.
4. What are the shipping costs & transit times?
The shipping costs are calculated based on the weight of the order. The transit time depends on your location and on the selected shipping method.
The shipping rates and transit times will be displayed during the shipping method step of the checkout process.
We will always ship your order with full Track & trace.
5. Do you charge VAT?
This depends on your location. If you are located outside the EU or if you are a registered EU business with a valid tax number, there will be no VAT charged on your order. If you are a registered EU company please make sure that you enter your tax file number when you request your wholesale acount. We will make sure the VAT is exempted for your account.
RETURNS & CANCELLATIONS
1. How can I return my order?
Wholesale orders are not eligible for return.
Please contact us within 7 days if there is something wrong with your order, or if something is damaged. Do not forget to mention your order number, product number and please add some pictures of the related issue. By this way we can we can solve the issue as soon as possible.
2. Can I cancel my order?
If you want to cancel your order, please contact us as soon as possible. If your order has already been processed or shipped out, it is not possible to cancel the order anymore.